Visitor Information - North Florida/South Georgia Veterans Health System
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North Florida/South Georgia Veterans Health System

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Visitor Information

***See Current Visitor Policy - Located to the Right of this Page***

For updated info on "Preparing for Your Visit" Click Here


The North Florida/South Georgia Veterans Health System serves Veterans across a large geographical area in North Florida (31 counties) and South Georgia (19 counties). In addition to our two medical centers in Gainesville and Lake City, we offer a number of services to our patients in several satellite outpatient clinics and community-based outpatient clinics. For more information about any of our facilities, please visit the individual facility pages via the links at right.

Download Malcom Randall VA Medical Center map

Information Desks at the Medical Centers

The Information Desks are located on the first floor of each medical center at the Main Entrance (Front Lobby) and at the Outpatient (Ambulatory Care) Entrance. Volunteers and/or staff are at the Information Desks Monday through Friday from 8:00 a.m. to 4:30 p.m. At the Information Desk, you can:

  • Find information on the location and general condition of inpatients listed in the Patient Directory.
  • Find information on the location of offices and services within the North Florida/South Georgia Veterans Health System.

Lost and Found

Lost and Found is available at both of our medical centers. Locations and contact information for both medical centers are below.

Basement Level, Room C081 (back hallway near Canteen)
Toll Free: 800-324-8387, ext. 106532
Local: 352-376-1611, ext. 106532

Lake City
First Floor, Room A164 (near the Credit Union)
(ask the operator about Lost and Found)
Toll Free: 800-308-8387
Local: 386-755-3016


Patient safety is our number one concern. We have a VA Police Service with uniformed federal officers stationed at the medical centers. Our officers provide 24-hour patrols of the facility and parking lots. At our clinics/additional locations, we utilize local authorities and emergency services, should the need arise.

If you find you are in need of Police assistance, please ask a staff member who can put you in touch with the appropriate authorities. To help keep our campuses safe, please report all suspicious or criminal activity, vehicle accidents, and personal property losses to the VA Police while on the facility grounds as soon as possible.

Because the VA healthcare system is federal property, all persons and bags are subject to search. In addition, no weapons, alcohol, or illegal drugs are permitted.


A nondenominational chapel is located on the first floor of each medical center (details on Chaplain Service page). Members of the clergy are welcome to visit patients who are members of their particular religious group at any time at the discretion of the unit physicians or nurses. Our Chaplain Service is also available to provide spiritual/pastoral care support to patients.

Library Services

Here you can find books, magazines, pamphlets, and videos on a variety of health topics. You can look up health information on the Internet or read your web-based email. A collection of newspapers, magazines, and books is available for recreational reading. Library staff are eager to help you find what you need. Hours are 8:00 a.m. - 4:30 p.m., Monday through Friday. If you are an inpatient but unable to visit the library, books and magazines can be brought to your bedside. Just give us a call at the numbers below.

Gainesville VAMC
Location: Library E-420 (near the Eye Clinic)
Toll Free: 800-324-8387, ext. 106313 or 106314
Local: 352-376-1611, ext. 106313 or 106314
Hours: 8:00 a.m. - 4:30 p.m.

Lake City VAMC
Location: Learning Resources Center, B-120C (near Canteen)
Toll Free: 800-308-8387, ext. 392232 or 392234
Local: 386-755-3016, ext. 392232 or 392234
Hours: 8:00 a.m. - 4:30 p.m.

Waiting Areas

For your convenience and safety, we have special waiting areas throughout the facility. You may also want to review our Visiting Hours and Policies.

Community Information

Gainesville Area Chamber of Commerce*
Lake City - Columbia County Chamber of Commerce*

* Links will take you outside of the Department of Veterans Affairs web site. VA does not endorse and is not responsible for the content of the linked web sites. The link will open in a new window.