Become a Patient - North Florida/South Georgia Veterans Health System
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North Florida/South Georgia Veterans Health System

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Become a Patient

Choose VA for your health care needs. With VA health care, each Veteran's medical benefits package is unique. You can apply for VA health care online from the comfort of your own home.


All Veterans are encouraged to enroll for VA health care. For the latest news about eligibility, visit the VA's Health Benefits page.

How to Register

The following are options available to help you with the registration for health care benefits at your preferred facility for health care services:

  1. You can register online by completing the Application for Health Care Benefits.
  2. You can register by mailing or faxing a completed Form10-10EZ to the medical center or clinic of your choice.
  3. You can register in person at any VA medical center or clinic.
  4. You can get registration help by calling the VA Enrollment Service Center, Monday through Friday between the hours of 8:00 AM and 8:00 PM (Eastern Time) at 1-877-222-8387(VETS) option 2.
  5. You can also get additional help by contacting your State or County Veterans Service Officer. Please refer to the blue pages of the local phone book for the service officer in your area.

Important Points for Registration

Whether mailing or bringing your application, please include the following items

  • the name of the preferred location where you would like to receive your health care;
  • a copy of both sides of your current insurance card (including Medicare or Medicaid);
  • a copy of your military discharge papers (DD214, 'Armed Forces Report of Transfer or Discharge'); and
  • (Purple Heart recipients only) a copy of your award letter if 'Purple Heart' is not noted on your DD214.

Questions About Eligibility?

Visit the VA's Health Benefits page at You may also contact an eligibility clerk at either the Gainesville (Malcom Randall) or Lake City VA Medical Centers:

Malcom Randall (Gainesville) VAMC

Toll Free: 800-324-8387, ext. 106731/106726
Local: 352-376-1611, ext. 106731/106726

Lake City VAMC

Toll Free: 800-308-8387, ext. 392059
Local: 386-755-3016, ext. 392059

Additional Information for Retired Military Veterans

If you are a retired military Veteran, you may be interested in the services offered by TRICARE. You may contact TRICARE for the southeast region by calling 1-800-444-5445. The web site address for TRICARE is

Basic Eligibility

If you served in the active military, naval or air service and are separated under any condition other than dishonorable, you may qualify for VA health care benefits. Current and former members of the Reserves or National Guard who were called to active duty (other than for training only) by a federal order and completed the full period for which they were called or ordered to active duty may be eligible for VA health care as well.

Minimum Duty Requirements

Most Veterans who enlisted after September 7, 1980, or entered active duty after October 16, 1981, must have served 24 continuous months or the full period for which they were called to active duty in order to be eligible. This minimum duty requirement may not apply to Veterans who were discharged for a disability incurred or aggravated in the line of duty, were discharged for a hardship or received an “early out.” Since there are a number of other exceptions to the minimum duty requirements, VA encourages all Veterans to apply in order to determine their enrollment eligibility.

Veterans Health Benefits Handbook

VA produces a personalized “Veterans Health Benefits Handbook” for each Veteran enrolled in the VA health care system. The handbook provides a current and accurate description of VA health care benefits and services. Your handbook will be tailored specifically to you with personal identifying information, and should be safeguarded as you would any other sensitive personal document.

The “Veterans Health Benefits Handbook” includes:

  • Eligibility and health care benefits,
  • Contact information for your preferred facility,
  • Information regarding copayment responsibilities,
  • Instructions on how to schedule appointments,
  • Guidelines to communicate treatment needs,
  • Patient rights,
  • Ways to obtain copies of medical records and
  • Other important information.

You will receive your personalized handbook via U.S. mail; therefore, you should have a current address on file with VA. Handbooks are mailed based on Priority Group, beginning with Priority Group 1 and ending with Priority Group 8. For more information, go to You may also call VA toll-free at 1-877-222-VETS (8387) if you need to update your address or receive more information.

Health Care Benefits Overview

VA publishes the "Health Care Benefits Overview" booklet, which provides general information and frequently asked questions about VA’s medical benefits package available for all enrollees, and other information such as eligibility for enrollment.

The publication is available and can be downloaded at

We encourage you to refer to it whenever you have questions about your eligibility for specific health care benefits. More information is available at the following resources:


Malcom Randall (Gainesville) VAMC
800-324-8387 Ext. 106731/106726

Lake City VAMC
800-308-8387 Ext. 392086

Health Benefits Guide
VA Health Care: Apply Now
Affordable Care Act