Customer Service
Patient Advocates
The North Florida/South Georgia Veterans Health System (NF/SGVHS) strives to provide the best care possible in the most courteous and efficient manner to our veteran patients. Patient Advocates are the official representatives of the Director. They serve as liaisons between patients and the medical center, act on the patient's behalf, and help patients understand their rights and responsibilities. They will ensure that the proper individuals address your issues and concerns. Our Patient Advocates are eager to help you with your concern in a timely manner.
Janice Mortimer
Patient Advocate
352-374-6019
Jeff Moore
Patient Representative.
352 376-1611 x6019
Leslie A Callahan
Patient Advocate (The Villages)
352 674-5000 x1278
Sam Westlye
Patient Advocate
352-374-6019
Traci Davis-McGuire
Patient Advocate
386-755-3016 ext.2073
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.
J. David Gray
OEF/OIF Transition Care Program Manager
352-548-6000 x.5510
Jason Williams
OEF/OIF Case Manager
800-308-8387 x.2519
Julie Rattley
OEF/OIF Case Manager
352-548-6000 x.4190
Paul Crouch
OEF/OIF Case Manager
352-548-6000 x. 4589
Thanks for a Good Job Card
Your feedback about the care and services you receive provides us an opportunity to make changes and improvements. During your stay or outpatient visit, you may be surveyed by one of our Patient Advocates or receive a "quick card". This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving. You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
Returning Service Members (OEF/OIF/OND)
Welcome Home! You served our nation honorably and we are truly grateful for your service. You are eligible to receive many VA benefits, including quality health care. Dedicated VA employees are ready to serve you and make sure you have the smoothest transition possible. Contact information for our Transition Patient Advocates is available above in the Additional Contacts section, and detailed information is also available on our Returning Combat Veterans page.
Former Prisoner of War (FPOW) Advocates
For additional information and support groups for Former POWs, please contact James Dyer, LCSW (Gainesville Former POW Advocate) at 352-548-6000, ext. 1475 or Darlene Beard, LCSW (Lake City Former POW Advocate) at 386-755-3016, ext. 2890. You may also visit our Former POW page.
