Customer Service - North Florida/South Georgia Veterans Health System
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North Florida/South Georgia Veterans Health System

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Customer Service

Patient Advocates

The North Florida/South Georgia Veterans Health System (NF/SGVHS) strives to provide the best care possible in the most courteous and efficient manner to our Veteran patients. Patient Advocates are the official representatives of the Director. They serve as liaisons between patients and the medical center, act on the patient's behalf, and help patients understand their rights and responsibilities. They will ensure that the proper individuals address your issues and concerns. Our Patient Advocates are eager to help you with your concern in a timely manner.

Jeff Moore, Patient Representative

Jeff Moore

Patient Representative

Traci Davis-McGuire, Patient Advocate

Traci Davis-McGuire

Patient Advocate
386-755-3016 Ext. 392073

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

J. David Gray, OEF/OIF Transition Care Program Manager

J. David Gray

OEF/OIF Transition Care Program Manager
352-548-6000 Ext. 105510

Jason Williams, OEF/OIF Case Manager

Jason Williams

OEF/OIF Case Manager
800-308-8387 Ext. 392519

Julie Rattley, OEF/OIF Case Manager

Julie Rattley

OEF/OIF Case Manager
352-548-6000 Ext. 104190

Paul Crouch, OEF/OIF Case Manager

Paul Crouch

OEF/OIF Case Manager
352-548-6000 Ext. 104589

For a listing of additional contacts, please visit our phone directory.

Veteran/Family Member Huddle Board

Our health system is always looking for ways to communicate with our Veterans and their caregivers. One way is with ourVeteran/Family Member Huddle Board. This huddle board provides a mechanism for Veterans and their caregiver to bring suggestions or concerns forward in such a manner that it can be used to make improvements to our system. It provides tracking of the progress of suggestions, including their completion with the outcomes. It is also another forum to provide information on events and news within our health system and VA. Suggestions can also be submitted electronically here

Thanks for a Good Job Card

Your feedback about the care and services you receive provides us an opportunity to make changes and improvements. During your stay or outpatient visit, you may be surveyed by one of our Patient Advocates or receive a "quick card". This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving. You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Returning Service Members (OEF/OIF/OND)

Welcome Home! You served our nation honorably and we are truly grateful for your service.  You are eligible to receive many VA benefits, including quality health care.  Dedicated VA employees are ready to serve you and make sure you have the smoothest transition possible. Contact information for our Transition Patient Advocates is available above in the Additional Contacts section, and detailed information is also available on our Returning Combat Veterans page.

Former Prisoner of War (FPOW) Advocates

For additional information and support groups for Former POWs, please contact James Dyer, LCSW (Gainesville Former POW Advocate) at 352-548-6000, ext. 1475 or Darlene Beard, LCSW (Lake City Former POW Advocate) at 386-755-3016, ext. 2890.  You may also visit our Former POW page.