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North Florida/South Georgia Veterans Health System

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Current Operating Status

Situation Update

As of Wednesday, September 13, 2017 4:47 PM EDT

Update #4: North Florida/South Georgia VHS Updated Information on Operating Status and Temporary Shuttle Times

Temporary Shuttle Times:

Due to the possibility of the FDOT closing a portion of I-75 and other roads due to flooding of the Santa Fe River the shuttle times have changed for Thursday, September 14 and Friday, September 15 to accomodate delays due to traffic. Below are the temporary shuttle times between the Lake City and Gainesville VA Medical Centers:

Gainesville (GV) Shuttle – September 14 & 15:

Depart Gainesville  Arrive Lake City  Depart Lake City   Arrive Gainesville
0700                        0900                    0930                     1130
1200                        1400                    1430                     1630

Lake City Shuttle – September 14 & 15:

Depart Lake City  Arrive Gainesville  Depart Gainesville  Arrive Lake City
0700                     0900                       0930                       1130
1200                     1400                       1430                       1630

Operating Status of Facilities:

The following North Florida/South Georgia Veterans Health System facilities are fully operational:

  • Malcom Randall VA Medical Center
  • Lecanto Community Based Outpatient Clinic
  • Tallahassee Health Care Center
  • Marianna Community Based Outpatient Clinic
  • Palatka Community Based Outpatient Clinic
  • Ocala West Clinic
  • Perry Community Based Outpatient Clinic
  • Valdosta (GA) Community Based Outpatient Clinic
  • All Jacksonville Clinic locations (Jefferson, Southpoint, and University)
  • Waycross (GA) Community Based Outpatient Clinic
  • St. Marys (GA) Community Based Outpatient Clinic
  • St. Augustine Community Based Outpatient Clinic


Mobile Medical Unit/Mobile Vet Center @ Ocala CBOC: The Ocala Community Based Outpatient Clinic (CBOC) has not resume normal operations. On Thursday, September 14 the Ocala CBOC will have a Mobile Medical Unit for primary care as well as the Mobile Vet Center for counseling and information resources, on site, for walks-ins beginning at 10:00 a.m. thru 4:30 p.m. Veterans with appointments will be contacted by VA staff to reschedule their appointments as soon as possible.

Veterans from storm impacted areas who require immediate assistance may contact the VA Health Resource Center Disaster Hotline at 1-800-507-4571.

For Medical Emergencies please call 911

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Facility Status

Parent Facility
North Florida/South Georgia Veterans Health System Normal Hours
Medical Centers
Malcom Randall VA Medical Center Normal Hours
Lake City VA Medical Center Normal Hours
Outpatient Clinics
Jacksonville, Florida Normal Hours
Tallahassee, Florida Normal Hours
The Villages, Florida Normal Hours
Community Based Outpatient Clinics
Lecanto, Florida Normal Hours
Marianna, Florida Normal Hours
Ocala, Florida Normal Hours
Palatka, Florida Normal Hours
Perry, Florida Normal Hours
St. Augustine, Florida Normal Hours
St. Marys, Georgia Normal Hours
Valdosta, Georgia Normal Hours
Waycross, Georgia Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: Telephone Care:
    352-379-4142 (local)
    800-988-5641 (toll-free)
    877-741-3400 (outside normal hours)
  • Change Your Appointment: Gainesville VAMC:
    352-376-1611 (local) or
    800-988-5641 (toll-free)
    Lake City VAMC:
    386-755-3016 x2465
  • Media Inquiries: 386-438-3869 or
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 800-349-9457 (toll-free)
  • Staff Locator: Not Available
  • Telephone Care: Gainesville TelCare:
    352-379-4142 (local)
    800-988-5641 (toll-free)
    877-741-3400 (outside normal hours)

 Personal Preparedness Checklist (2 weeks supply)

  • Water - 18 1/2 gallons of water per person (1/2 gallon for drinking, 2 gallons for bathing)
  • Food - Ready to eat canned food - juices, milk, soup; Snacks: cookies, cereals, etc.; Soft drinks, instant coffee, tea.
  • Medicine - first aid kit that contains aspirin, non-aspirin pain reliever, antacid, antiseptic, scissors, mosquito repellent
  • Personal Hygiene/Care Items: toilet paper, towels, soap, shampoo, denture needs, eyeglasses, sun protection
  • Other supplies - battery operated radio, flashlight and batteries, non-electric can opener, portable cooler and ice, plastic trash bags, tarp or sheet plastic, duct tape, cleaning supplies such as bleach, paper napkins, plates and cups, pillows and blankets.
  • Keep a record of scheduled appointments for follow-up visits, lab work and specialty care services.

Prescription Medications


  • Keep a list of all medications in your personal preparedness kit.
  • Keep a 15 day supply of medication and supplies on hand. Do not allow your supply to go below 15 days.
  • For medications that require refrigeration - make sure you have a small portable cooler or ice chest ready for easy transport, if needed.
  • If you must evacuate, bring prescription bottles, whether full or empty of all medications that you are currently taking.

All veterans are advised to follow evacuation orders given by local governments.

Visit the Florida Division of Emergency Management website* for additional emergency preparedness tips.