Current Operating Status - North Florida/South Georgia Veterans Health System
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North Florida/South Georgia Veterans Health System

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Current Operating Status

Situation Update

As of Wednesday, April 1, 2020 1:58 PM EDT

The NF/SGVHS continues to monitor and prepare for COVID-19 and take all necessary actions to ensure the safety of our patients and staff. 

Call before you visit VA facilities:

While the hospitals remain in operation, we are urging those who do not require urgent face-to-face medical care, please refrain from coming to the hospital or clinics. If you have symptoms of fever, cough, and shortness of breath, call us at 1-877-741-3400 (VISN 8 Clinical Contact Center) before visiting us. For other concerns, you may be able to access VA care from home by phone or using VA virtual care options.

Visitation Changes      

Effective immediately, visitors are no longer permitted to enter the Malcom Randall or Lake City VAMCs grounds and outlying clinics. We encourage you to use phone calls, text messaging, FaceTime, Google Hangouts, Skype to stay in touch with loved ones. Compassionate exceptions apply.

Prescription Refills:

We strongly encourage Veterans to use the mail options below for all non-urgent medication refill requests:

          -Automated Phone System (follow prompts for pharmacy)

                                  1-800-349-9457 or 1-800-308-8387

          -Electronically with MyHealtheVet

          -Mail (sending refill slip to pharmacy via mail)

          -Clinical Contact Center at 1-877-741-3400

If your medication refill is urgent, the outpatient pharmacies at the medical centers remain open for same day service. Please call ahead.

Patient Advocate Office Available to Answer COVID-19 Questions:

The Patient Advocacy Office will answer Veteran’s general questions relating to COVID-19. Call 352-548-6019. If we are helping another Veteran, please leave a message with the following information:

          - First & Last Name

          - Last Four Social Security Number

          - Contact Number

          - Brief Description of your question or request

Screening/Open Entrances:

Both hospitals and all outpatient clinics have limited entrances to conduct enhanced screenings. We understand this may be an inconvenience to some, but it is important that we quickly identify individuals who have these symptoms and direct them to a location for further triage and treatment. Those who refuse to go through the screening process will not be permitted access into the building. 

Testing:

Per CDC guidance and VA protocols, individuals known to be at risk for COVID-19 are immediately isolated to prevent potential spread to others. VA is following CDC and Florida Department of Health guidelines for testing and reporting. 

Postponement of Elective Procedures/Surgeries:

We have postponed elective procedures, testing, and surgeries.  Our care management team will contact patients to communicate their personalized care plan and address any concerns. 

Outpatient Clinical Appointments:

NF/SGVHS continues to transition primary care, specialty care and mental health appointments to phone or video conference through VA Video Connect where appropriate. You will be contacted a few days before your scheduled appointment.  

 

Facility Status

Parent Facility
North Florida/South Georgia Veterans Health System Notice
The NF/SGVHS remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to a facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Medical Centers
Malcom Randall VA Medical Center Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Lake City VA Medical Center Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Outpatient Clinics
Jacksonville, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Tallahassee, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
The Villages, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Community Based Outpatient Clinics
Marianna, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Ocala, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Palatka, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Perry, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
St. Augustine, Florida Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
St. Marys, Georgia Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Valdosta, Georgia Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.
Waycross, Georgia Notice
The facility remains in operation, we are urging those who do not require face-to-face medical care to refrain from coming to the facility. To protect Veterans & staff, face-to-face visits will be scheduled only after telephone or virtual care coordination with your provider.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: Scroll to Clinical Contact Center Number below
  • Change Your Appointment: Gainesville VAMC:
    352-376-1611 (local) or
    800-988-5641 (toll-free)
    Lake City VAMC:
    386-755-3016 x392465
  • Media Inquiries: VHANFLPublicAffairs@va.gov
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-800-324-8387, 106526
  • Staff Locator: Not Available
  • Telephone Care: Clinical Contact Center 1-877-741-3400

 Personal Preparedness Checklist (2 weeks supply)

  • Water - 18 1/2 gallons of water per person (1/2 gallon for drinking, 2 gallons for bathing)
  • Food - Ready to eat canned food - juices, milk, soup; Snacks: cookies, cereals, etc.; Soft drinks, instant coffee, tea.
  • Medicine - first aid kit that contains aspirin, non-aspirin pain reliever, antacid, antiseptic, scissors, mosquito repellent
  • Personal Hygiene/Care Items: toilet paper, towels, soap, shampoo, denture needs, eyeglasses, sun protection
  • Other supplies - battery operated radio, flashlight and batteries, non-electric can opener, portable cooler and ice, plastic trash bags, tarp or sheet plastic, duct tape, cleaning supplies such as bleach, paper napkins, plates and cups, pillows and blankets.
  • Keep a record of scheduled appointments for follow-up visits, lab work and specialty care services.

Prescription Medications 

  • Keep a list of all medications in your personal preparedness kit.
  • Keep a 15 day supply of medication and supplies on hand. Do not allow your supply to go below 15 days.
  • For medications that require refrigeration - make sure you have a small portable cooler or ice chest ready for easy transport, if needed.
  • If you must evacuate, bring prescription bottles, whether full or empty of all medications that you are currently taking.

All Veterans are advised to follow evacuation orders given by local governments.

Visit the Florida Division of Emergency Management website www.floridadisaster.org for additional emergency preparedness tips.