Contact the North Florida/South Georgia Veterans Health System - North Florida/South Georgia Veterans Health System
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North Florida/South Georgia Veterans Health System

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Contact the North Florida/South Georgia Veterans Health System

North Florida/South Georgia Veterans Health System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing addresses are:

Patient Name (Patient Room Number)
c/o VA Medical Center
1601 SW Archer Road
Gainesville, FL 32608-1197

Patient Name (Patient Room Number)
c/o VA Medical Center
619 South Marion Avenue
Lake City, FL 32025-5808

For the location of an inpatient or their phone number, dial the Gainesville VAMC at 1-800-324-8387 (or 352-376-1611) or the Lake City VAMC at 1-800-308-8387 (or 386-755-3016).

Telephone Care 24/7 - VISN 8 Clinical Contact Center

Qualified professionals are available to answer your questions over the phone. However, this is not an emergency service. If you have a medical emergency, dial 911.

The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8)- providing 24/7, virtual urgent care to Veterans enrolled for VA Health Care in Florida, South Georgia, Puerto Rico, and the U.S. Virgin Islands. Veterans who receive care in the network can call us around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.

Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone or VA Video Connect.

There are no co-payments for using the VISN 8 Clinical Contact Center!

For more information visit

Outpatient Clinics

For contact information related to our Outpatient Clinics, Community Based Outpatient Clinics, or our other facilities (Pain Clinic, Compensation and Pension Clinic, Vet Centers), please visit the links at right.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Former Prisoner of War (POW) Advocates

For additional information and support groups for Former POWs, please contact James Dyer, LCSW (Gainesville Former POW Advocate) at 352-548-6000, ext. 101475 or Darlene Beard, LCSW (Lake City Former POW Advocate) at 386-755-3016, ext. 392890. You may also visit our Former POW page.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

News Media

Members of the news media should contact our Public Affairs Office at

Didn't see what you're looking for?

Contact information for many specific programs/areas is also available in our Patient Information section. You may also want to check our Services pages. You can also call any of our facilities (links at right), and one of our staff will be happy to assist you.


Malcom Randall VA Medical Center
1601 SW Archer Road, Gainesville, FL 32608

Lake City VA Medical Center
619 South Marion Avenue, Lake City, FL 32025

Jacksonville Navy VA Medical Center
Naval Hospital Jacksonville