North Florida/South Georgia Veterans Health System
About the North Florida/South Georgia Veterans Health System
In addition to our medical centers in Gainesville and Lake City, we offer services in three satellite outpatient clinics and several community-based outpatient clinics across North Florida and South Georgia. For more information about all of our locations, please visit our Directions page.
A Message From Our Director
Welcome to the North Florida/South Georgia Veterans Health System web site. We are proud to serve those who served our country. It is our job to give you the best care we can, with kindness and respect.
Our staff is available to assist you with any concerns. Please do not hesitate to ask a member of your health care team or any other VA employee about any concerns that you may have.
We welcome your comments or suggestions. Your input will help us continue to meet our goal of providing the highest quality health care to Veterans.
Honor America's Veterans by providing exceptional health care that improves their health and well being.
To be a patient-centered integrated health care organization for Veterans providing excellent health care, research, and education; an organization where people choose to work; an active community partner; and a back-up for National emergencies..
VA Core Values
Because I CARE, I will...
Integrity. Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment. Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy. Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect. Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence. Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
VA Core Characteristics
Trustworthy. VA earns the trust of those it serves – every day – through the actions of all employees. They provide care, benefits, and services with compassion, dependability, effectiveness, and transparency.
Accessible. VA engages and welcomes Veterans and other beneficiaries, facilitating their use of the entire array of its services. Each interaction will be positive and productive.
Quality. VA provides the highest standard of care and services to Veterans and beneficiaries while managing the cost of its programs and being efficient stewards of all resources entrusted to it by the American people. VA is a model of unrivalled excellence due to employees who are empowered, trusted by their leaders, and respected for their competence and dedication.
Innovative. VA prizes curiosity and initiative, encourages creative contributions from all employees, seeks continuous improvement, and adapts to remain at the forefront in knowledge, proficiency, and capability to deliver the highest standard of care and services to all of the people it serves.
Agile. VA anticipates and adapts quickly to current challenges and new requirements by continuously assessing the environment in which it operates and devising solutions to better serve Veterans, other beneficiaries, and Service members.
Integrated. VA links care and services across the Department; other federal, state, and local agencies; partners; and Veterans Services Organizations to provide useful and understandable programs to Veterans and other beneficiaries. VA’s relationship with the Department of Defense is unique, and VA will nurture it for the benefit of Veterans and Service members.