Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing addresses are:

Patient Name (Patient Room Number)
c/o VA Medical Center
1601 SW Archer Road
Gainesville, FL 32608-1197

Patient Name (Patient Room Number)
c/o VA Medical Center
619 South Marion Avenue
Lake City, FL 32025-5808

For the location of an inpatient or their phone number, dial the Gainesville VAMC at 1-800-324-8387 (or 352-376-1611) or the Lake City VAMC at 1-800-308-8387 (or 386-755-3016).

Telephone Care

Qualified professionals are available to answer your questions over the phone.  However, this is not an emergency service.  If you have a medical emergency, dial 911. 

Learn more about Telephone Care.

EVENINGS/WEEKENDS - VISN 8 (Florida, South Georgia, Puerto Rico) "VISN 8 Telephone Triage"

Available evenings (Monday - Friday 4:00 p.m. to  8:00 a.m.) and 24 hours/day on weekends and Federal holidays.

Toll Free: 1-877-741-3400

Telephone Care

Available Monday - Friday 8:00 a.m. to 4:00 p.m.

Toll Free: 1-800-988-5641

Local: 352-379-4142

Outpatient Clinics

For contact information related to our Outpatient Clinics, Community Based Outpatient Clinics, or our other facilities (Pain Clinic, Compensation and Pension Clinic, Vet Centers), please visit the links at right.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

News Media

Members of the news media should contact our Public Affairs Office at 386-754-6303 (toll free 1-800-308-8387, ext. 2748).

Didn't see what you're looking for?

Contact information for many specific programs/areas is also available in our Patient Information section.  You may also want to check our Services pages.  You can also call any of our facilities (links at right), and one of our staff will be happy to assist you.