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In addition to our medical centers in Gainesville and Lake City, we offer services in three satellite outpatient clinics and six community-based outpatient clinics across North Florida and South Georgia. For more information about all of our locations, please visit our Directions page.
Contact NF/SGVHS Public Affairs
Toll Free: 800-308-8387, ext. 2748
Local: 386-754-6303
A Message From Our Director
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Thomas A. Cappello, MPH, FACHE
Director
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Welcome to the North Florida/South Georgia Veterans Health System web site. We are proud to serve those who served our country. It is our job to give you the best care we can, with kindness and respect.
Our staff is available to assist you with any concerns. Please do not hesitate to ask a member of your health care team or any other VA employee about any concerns that you may have.
We welcome your comments or suggestions. Your input will help us continue to meet our goal of providing the highest quality health care to veterans.
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Mission
Honor America's veterans by providing exceptional health care that improves their health and well being.
Vision
To be a patient-centered integrated health care organization for veterans providing excellent health care, research, and education; an organization where people choose to work; an active community partner; and a back-up for National emergencies..
Values
Trust. Trust means having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work, of those whom we serve, and the system of which we are a part. Trust is the basis for the caregiver-patient relationship and is fundamental to all that we do in health care.
Respect. Respect means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system of which we are a part. It means relating to each other and providing services in a manner that demonstrates an understanding of, sensitivity to and concern for each person’s individuality and importance.
Excellence. Excellence means being exceptionally good and of the highest quality. It means being the most competent and the finest in everything we do. It also means continually improving what we do.
Compassion. Compassion means demonstrating empathy and caring in all that we say and do in responding to our co-workers, our patients and their families, and all others with whom we interact.
Commitment. Commitment means meaningful engagement with coworkers, veterans, and families. It includes a promise to work hard to do all that we can in accordance with the highest principles and ethics governing the conduct of the health care professions and public service. It is a pledge to assume personal responsibility for our individual and collective actions.
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